Privacy Policy

1. Who We Are

The controller responsible for the processing of personal data on this website is:

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us using the details above.

2. Personal Data We Collect

We only collect personal data where it is necessary for operating our website, responding to enquiries, maintaining business communication, providing information about our products and fulfilling legal or contractual obligations.

Depending on how you use our website, we may collect the following information:

• Your name
• Your company name
• Your email address
• Your phone number
• Your country or location
• Your message or enquiry details
• Technical information such as your IP address, browser type, device type, pages visited and the date and time of access
• Information collected through cookies or similar technologies, where applicable

We do not intentionally collect sensitive personal data through this website.

3. How We Collect Your Data

We may collect personal data when you:

• Visit our website
• Complete a contact form
• Send us an email
• Request product or business information
• Communicate with us as a customer, supplier, distributor or business partner
• Interact with embedded third party tools or services available on the website

Some technical information is collected automatically when you visit our website. This helps us keep the website secure, reliable and functioning properly.

4. Why We Use Your Personal Data

We use personal data for the following purposes:

• To respond to your enquiries
• To provide information about our products and services
• To communicate with customers, distributors, suppliers and business partners
• To process business requests and maintain professional relationships
• To improve the performance, usability and security of our website
• To comply with legal, tax, accounting and regulatory obligations
• To prevent misuse, spam, fraud or unauthorized access
• To manage your cookie preferences where applicable

We never sell your personal data.

5. Legal Basis for Processing

We process personal data only where we have a lawful basis under Article 6 of the General Data Protection Regulation.

Where you contact us through our website or by email, we process your information based on our legitimate interest in responding to your enquiry and maintaining business communication.

Where communication relates to an existing or potential business relationship, processing is necessary for entering into or performing a contract.

Where we are legally required to retain certain information for tax, accounting or regulatory purposes, processing is based on our legal obligations.

Where cookies or similar technologies require your consent, personal data will only be processed after consent has been given. You may withdraw your consent at any time.

6. Contact Forms and Email Communication

If you contact us through our website or by email, we will use the information you provide to respond to your enquiry. Your information may also be retained where necessary for future communication, business documentation and legal compliance.

Please do not submit confidential medical information, patient information or other sensitive personal data through the contact form.

7. Website Hosting and Server Logs

When you visit our website, technical information may automatically be recorded by our hosting provider. This may include your IP address, browser type, operating system, referring website, pages accessed and the date and time of your visit.

This information is required for maintaining the security, stability and reliability of our website and for detecting unauthorized activity or technical issues.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, improve user experience, measure website performance and support selected third party services.

Some cookies are necessary for the website to function correctly. Other cookies, including analytics or marketing cookies, are only used where required by law and with your consent.

Further information about the cookies used on this website can be found in our Cookie Policy.

9. Third Party Services

Our website may use trusted third party service providers for website hosting, security, analytics, maps, embedded content, fonts, communication services or website performance monitoring.

Depending on the final configuration of the website, these services may include providers such as Google, Microsoft, YouTube, LinkedIn or other technical service providers.

Where third party providers process personal data on our behalf, appropriate contractual safeguards are implemented in accordance with applicable data protection laws.

10. International Data Transfers

Where possible, personal data is processed within the European Union or the European Economic Area.

If personal data is transferred outside these regions, appropriate safeguards will be implemented, including adequacy decisions issued by the European Commission or the use of Standard Contractual Clauses where required.

11. Data Retention

• We retain personal data only for as long as necessary to fulfil the purpose for which it was collected.
• Contact enquiries may be retained for the time necessary to respond to your request and maintain appropriate business records.
• Business communications may be retained throughout the business relationship and for applicable legal limitation periods.
• Information required for legal, tax or accounting purposes will be retained in accordance with applicable legal requirements.
• Technical server logs are generally retained only for a limited period unless longer retention is necessary for security or legal reasons.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures include secure hosting, encrypted website connections, restricted access to systems, internal confidentiality procedures and regular security reviews.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Rights Under the GDPR

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to restrict processing
• The right to object to processing
• The right to receive your personal data in a portable format
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a competent data protection authority

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

14. Complaints

If you believe that your personal data has not been handled in accordance with applicable data protection laws, you have the right to lodge a complaint with the competent data protection supervisory authority in Germany.

15. Medical and Product Information

The information published on this website is provided for general business and product information purposes.

JTC Diagnosemittel GmbH develops and supplies diagnostic products intended for professional use. The information available on this website does not constitute medical advice, diagnosis or treatment recommendations.

Product availability, intended use and regulatory approvals may vary depending on the country and applicable regulatory requirements. Users should always consult the official product documentation before use.

16. External Links

Our website may contain links to third party websites for your convenience.

JTC Diagnosemittel GmbH is not responsible for the privacy practices, security or content of external websites. We encourage visitors to review the privacy policies of any third party websites they access.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.

The latest version will always be published on this page together with its effective date.

18. Contact